Zaycon Fresh is out of business -- The Update
I'm updating today since I know a number of you have ordered from Zaycon in the past.
What's going on with Zaycon Fresh?
Zaycon abruptly suspended operations as of 6/25/18
Here's how their site reads as of June 25:
It is with deep regret that we inform you that as of today, June 25th, we are suspending business operations. Zaycon Fresh has put forth monumental efforts to endure recent challenges but conditions are such that this suspension is necessary. Updates will be forthcoming as we are able to provide them. For questions email: questions@zayconfresh.com.
Zaycon is not responding to anyone
Zaycon has not been responding to customer emails and phone calls since June 25.
Zaycon has been cancelling future orders
Zaycon has been sending out mass emails and texts cancelling customers' outstanding orders -- but with no information on how and if payment will be refunded.
Zaycon is embroiled in a lawsuit
Zaycon is embroiled in a lawsuit with a previous investor, but at the time of this post has not filed for bankruptcy.
What you should do if you have an outstanding Zaycon Fresh order:
1) If you receive a text message this week saying your order is being delivered
Go and see if you can pick it up. Drivers were laid off by Zaycon earlier this week, but some have been finishing out their routes in order to drop off food that was already in the truck or ready to be picked up. I've had a couple of comments on Facebook that people did receive orders Tuesday and Wednesday; while others did not, so it seems to be hit or miss.
2) If you have outstanding orders out past this week (or your delivery does not arrive this week)
Contact your bank or your credit card company and disputing the charges. To do so:
- Search your email box for your order confirmation to verify how you paid for the order and the order date.
- If you paid via credit card: Call the number on the back of your credit card and explain that you would like to dispute the charge since the company took your money, failed to deliver the product you purchased, and has gone out of business,
- If you paid via debit: Call your the customer service number for your bank and tell them you need to dispute the charge since the company took your money, failed to deliver the product you purchased, and has gone out of business.
Banks and credit card companies have different dispute windows and policies. Good luck, guys! I'm so sorry; this is as much of a shock to me as to anyone else. 🙁
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-Mark
I have been told by my bank. Because it has been longer than 60 days they couldn't help me. They recommend I contacted the BBB if I'm unable to contact Zaycon for a refund. I have been trying to get a answer from Zaycon since receiving my e-mail, my order has been cancelled.
My bank refused my dispute even though when I contacted them it had been less than 30 days. Lesson learned about purchasing things like this w/o credit card protection. Almost like I"m being punished for trying not to use credit cards. =(
If your bank is refusing to refund, you might try submitting a complaint with the Consumer Financial Protection Bureau here: https://www.consumerfinance.gov/complaint/
Can you use that same link if you received a refund check from Zaycon and the check bounced?
I don't think so? Maybe contact your bank and ask how to proceed.
If you want red carpet, priority service at ANY bank or financial institution? Just mention that you will be contacting the "CFPB" for ANY issue unresolved that you feel like you are being treated unfairly. Banks will bend over backwards at the slightest hint of a potential complaint that can be prevented. The government fines are HUGE per occurrence. I have a woman that works & reports to me. Her full time job is to issues millions of dollars in refund checks to cardholders. We are required to go through training on treating customers fairly among other things. Keep on your bank. It's your money. Many times banks will go above & beyond any limit to prevent a CFPB filing. Best of luck to everyone!
I'm kind of annoyed that I'm out the money, but I have to remember that a) it was my first order, and I was waiting to see if it panned out before ordering more meat (obviously it didn't) and b) our family can afford to lose the amount we invested to find out if it was worth it. We got the recommendation from this blog and many like it, and I'd heard about them in the past, so I know that they WERE at one point legit. I'm really sad for the people that have been using this for years, and might have been out several hundred dollars or more. I saw stories of families that scrimp to be able to get the meat boxes, and now they're not coming. I wish they'd run a better business, to be honest.
It was a big shock to us, too.
Banks are claiming that those past the 60-day window cannot file a dispute, but according to the Fair Credit Billing Act, you are entitled!
Here's a post I wrote that helps with the steps to take now. I hope it helps!
https://forgingironhearts.com/zaycon-fresh-suspended-business-what-now/
I bank at a credit union. I ordered in April and was told that it was cancelled in June. I got the money back in my account yesterday! Thank you for the idea!!
Unfortunately I had a sizable credit on my account with Zaycon and it was used with 2 of my last orders. I had 3 orders pending delivery. I was notified one day before .my delivery in June and had deliveries scheduled in August & Oct. My bank will only go back 3 months. So out of $300 owed to me by Zaycon my bank will ctedit me $100. Better than nothing. But wish I had a way to get the rest from Zaycon